1.Who you are buying from
This website and the product sold on it are operated by [Your full legal name or registered company name] ("we", "us", "our").
- Trading name
- [Mass Unlocked]
- Legal entity
- [Sole trader / Company type]
- Registration no.
- [Company or business registration number]
- VAT number
- [VAT number, or "Not VAT registered"]
- Registered address
- [Street, postcode, city, country]
- support@massunlocked.com
- Website
- massunlocked.com
You must keep this information accurate and public. In the EU, the UK and many other places, a trader selling to consumers at a distance is legally required to display their identity, geographic address and contact details before the customer places an order.
2.These terms
These terms apply to your purchase and use of the digital guide described below. By placing an order, ticking the box at checkout, or downloading or accessing the guide, you agree to these terms.
Please read them before you buy. If you do not agree with them, do not place an order.
We recommend you save or print a copy. We will also make a copy available to you with your order confirmation.
If you are buying as a consumer, nothing in these terms removes or limits your statutory rights. Where a term here conflicts with a mandatory consumer right in your country, your statutory right wins.
3.Who may buy
You may only buy from us if:
- you are at least 18 years old;
- you have the legal capacity to enter into a binding contract; and
- you are buying as a consumer for your own personal use, not for resale.
This product is not directed at, marketed to, or suitable for anyone under 18. If we discover that a buyer is under 18, we will cancel the order and refund the payment.
4.What you are buying
You are buying a digital information product — a written guide setting out a method for gaining body weight, delivered as a downloadable file.
You are not buying, and we are not providing:
- any physical goods;
- supplements, food, equipment or medication of any kind;
- personal coaching, individual programming, or one-to-one support, unless we say so explicitly in writing and you have paid separately for it;
- medical, nutritional, psychological or any other regulated professional advice or service.
A description of what the guide contains appears on the sales page. We may improve, update or reorganise the content over time. Where we do, you will receive access to the updated version at no extra cost, unless we clearly sell it as a separate new product.
5.Orders and contract
Your order is an offer to buy. A contract is formed between us when we send you an order confirmation by email, or when we give you access to the guide, whichever happens first.
We may refuse or cancel an order — for example if payment fails, if we suspect fraud or a chargeback risk, if the buyer appears to be under 18, if the product was listed at an obviously incorrect price, or if you have previously abused the guarantee. If we cancel an order you have already paid for, we will refund you in full.
6.Price, tax and payment
The price is the amount shown on the sales page or checkout at the time you order. It is a single one-off payment. There is no subscription, no recurring charge and no automatic renewal.
Depending on where you live, sales tax or VAT may be added at checkout and will be shown before you pay. Lemon Squeezy calculates, collects and remits that tax as merchant of record, based on the country you tell us you are in.
Checkout and payment are handled by Lemon Squeezy, LLC, which acts as merchant of record for this sale. That means Lemon Squeezy is the seller on the payment record, takes the payment, issues the receipt or invoice and handles sales tax and VAT. Your card statement will show Lemon Squeezy rather than [your legal entity name]. We do not receive or store your full card number — see the Privacy Policy.
You are responsible for any bank, currency-conversion or intermediary fees your own bank charges.
If a payment is reversed, charged back or disputed, we may suspend your access to the guide until the matter is resolved.
7.Delivery and access
Delivery is electronic and immediate in normal circumstances. After successful payment you will receive a download link or access instructions by email, usually within a few minutes.
It is your responsibility to give us a working email address. If nothing arrives, check your spam folder first, then contact us at support@massunlocked.com and we will resend it.
We will keep your download available for at least [12 months] from purchase. We are not responsible for files you lose after downloading them, but if you ask within that period we will do our best to restore your access.
8.Licence and your use of it
We own, or are licensed to use, all intellectual property in the guide — the text, images, charts, name and branding.
When you buy, we grant you a personal, non-exclusive, non-transferable, revocable licence to download the guide and use it for your own private, non-commercial purposes.
You may: read it, keep your own backup copy, and print a copy for yourself.
You may not:
- copy, share, forward, upload, post or distribute it to anyone else, in whole or in part;
- resell, sublicense, rent or give it away;
- publish it on a file-sharing service, forum, cloud folder or social platform;
- reproduce it in your own product, course, coaching or content;
- remove any copyright notice or watermark; or
- use it or its contents to train a machine-learning or AI model.
If you breach this licence we may terminate your access immediately without refund, and pursue any other remedy available to us.
9.The double guarantee
We offer two separate guarantees. They are a voluntary commercial promise that we give in addition to — never instead of — your statutory rights under section 10.
9.1 Guarantee one — you do not like the plan
If you read the guide and decide it is not for you, we will refund 100% of what you paid, no questions asked.
- Claim within [30] days of purchase.
- Email support@massunlocked.com from the address you bought with, and say you want a refund under guarantee one.
- You do not have to give a reason or provide any evidence.
- We will process the refund within [14] days of receiving your request.
9.2 Guarantee two — you do not gain 10kg in your first year
If, twelve months after your purchase, you have not gained at least 10 kilograms of body weight, we will refund 100% of what you paid.
- The twelve-month period runs from the date of purchase.
- Claim at any point between the twelve-month mark and [30] days afterwards. Claims made after that window close.
- Email support@massunlocked.com from the address you bought with, and say you want a refund under guarantee two.
- Consistent with what we promise on the sales page, no proof of weight, no food or training logs, and no explanation are required. We take your word for it.
- We will process the refund within [14] days of receiving your request.
Read this before you keep clause 9.2 as written. "No questions asked" is a genuinely unconditional promise, and it is deliberately written that way here so that these terms match the sales page. That means anyone can claim it twelve months later without doing anything you suggested.
If you want to require evidence — weigh-in photos, a log, proof of having followed the plan — you must add those conditions here and on the sales page at the same time. Advertising an unconditional guarantee and then refusing refunds on conditions buried in your terms is a misleading commercial practice in the EU and the UK, and it is one of the fastest ways to attract chargebacks and a consumer-protection complaint.
9.3 How refunds are paid
Refunds go back to the original payment method, in the original currency. We cannot refund to a different card or account. We are not responsible for exchange-rate differences between the day you paid and the day you are refunded, or for fees your own bank charges.
9.4 Limits on the guarantees
- One refund per person and per household. The guarantees are for genuine customers, not for repeat buy-and-refund cycles.
- Once you are refunded, your licence under section 8 ends immediately and you must delete your copy of the guide.
- We may decline a claim where we have clear evidence of fraud, of the same person buying repeatedly under different identities, or of the guide having been shared or resold in breach of section 8.
10.Statutory right to cancel
If you are a consumer in the EU, the EEA or the UK, you normally have a legal right to cancel a distance purchase within 14 days without giving a reason.
There is an important exception for digital content delivered immediately. That right is lost once the download or streaming has begun, if you have given your express prior consent to immediate delivery and acknowledged that you thereby lose the right to cancel.
You must actually collect this consent at checkout, before payment, and store the record of it. A tick box with wording such as:
"I want immediate access to the guide, and I understand that I lose my 14-day right of withdrawal once the download begins."
If you do not collect it, the 14-day cancellation right stays alive for every EU and UK customer regardless of what the rest of this document says. Guarantee one in section 9.1 is more generous anyway, so most customers will use that — but the statutory right is not something you can remove by writing a clause.
If you did not consent to immediate delivery, or if you are cancelling within 14 days for another reason, email support@massunlocked.com. We will refund you within 14 days of being told.
Nothing in these terms affects your statutory rights if the digital content supplied is faulty, not as described, or not fit for purpose.
11.No promise of specific results
The sales page tells a true personal story about one person's own experience. It is not a prediction about you.
Everyone is different. Body weight responds to age, sex, genetics, starting weight, training history, sleep, stress, medication, medical conditions, appetite and — above all — how consistently a plan is followed over months and years. Two people following the same method will not get the same outcome.
Results described anywhere on this website, including the weight chart and any before-and-after images, are the individual experience of the person described. The 25kg figure was gained over approximately two years, not over weeks. Your results may be faster, slower, smaller, or absent.
We do not promise, warrant or guarantee that you will gain any particular amount of weight, gain muscle, change your appearance, or achieve any other outcome. The guarantee in section 9 is a refund promise about your money. It is not a promise about your body.
Any testimonials or customer results we publish are individual experiences and are not typical or representative. Where we publish one, we will not edit it in a way that changes its meaning.
12.Health, safety and medical disclaimer
We are not doctors, dietitians, nutritionists or medical professionals, and nothing in the guide or on this website is medical advice, diagnosis or treatment.
The guide is general educational information for healthy adults. It is not tailored to you and cannot take account of your medical history.
Talk to a doctor or a qualified healthcare professional before you change how you eat or train — and in particular before you deliberately gain weight — especially if you:
- have or have had a heart, liver, kidney, metabolic or digestive condition;
- have diabetes, high blood pressure, high cholesterol, or a thyroid condition;
- have or have had an eating disorder, or a difficult relationship with food, weight or body image;
- are pregnant, trying to conceive, or breastfeeding;
- are taking prescription medication; or
- are under medical supervision for any reason.
Deliberate weight gain is not appropriate for everyone, and gaining weight quickly carries its own health risks. Stop and seek medical advice if you experience pain, unusual symptoms, digestive distress, or any deterioration in your physical or mental health.
If you are struggling with disordered eating or body image, please speak to a doctor or a support organisation in your country rather than buying a weight-change product.
You follow the guide voluntarily and at your own risk, and you are responsible for your own health decisions.
13.Things you must not do
You must not:
- use the website or the guide for any unlawful purpose;
- attempt to gain unauthorised access to any part of the website, its server, or any system connected to it;
- introduce malware, or attempt to disrupt or overload the site;
- scrape, harvest or systematically copy content from the site;
- impersonate anyone, or use a false identity to buy or to claim a refund; or
- abuse, threaten or harass us or anyone working with us.
14.Site availability
We try to keep the website and your download available, but we do not promise uninterrupted access. We may suspend, withdraw or restrict the site for maintenance, technical or business reasons, usually without notice.
We are not liable if the site is unavailable for any period.
15.Third-party links and services
The site may link to third-party websites or use third-party services such as a payment processor, an email platform and an advertising platform. Those links and services are provided for convenience and are governed by the third party's own terms and privacy policy.
We do not control and are not responsible for third-party content, products or practices.
16.Our liability
Nothing in these terms limits or excludes our liability for:
- death or personal injury caused by our negligence;
- fraud or fraudulent misrepresentation; or
- anything else that cannot lawfully be limited or excluded in your country.
Subject to that:
- we provide the guide "as is", for general information, and we do not warrant that it is complete, accurate, current, or suitable for your circumstances;
- we are not liable for any loss of profit, loss of opportunity, or any indirect or consequential loss;
- we are not liable for any health outcome, injury, illness, or physical or psychological effect arising from choices you make about eating, training or weight, which are yours to make and yours to discuss with a doctor; and
- our total liability to you, for any claim connected with the guide or this website, is limited to the amount you actually paid us.
We are not liable for failures caused by events outside our reasonable control.
17.Your indemnity
If you breach section 8 or section 13 — for example by sharing or reselling the guide — you agree to cover the reasonable losses, costs and legal fees we incur as a result.
18.Changes
We may change these terms. The version that applies to your purchase is the version published on this page on the day you ordered, and we will keep dated copies.
Changes will not reduce the guarantee you were promised at the time you bought.
19.Ending this agreement
Your licence ends if you are refunded, or if we terminate it because you breached these terms. On termination you must stop using the guide and delete every copy you hold.
Sections 8, 11, 12, 16, 17 and 20 survive termination.
20.Governing law and disputes
These terms are governed by the law of [your country], and the courts of [your country] have jurisdiction.
If you are a consumer resident in the EU, the EEA or the UK, this does not deprive you of the protection of the mandatory consumer-protection law of the country you live in, and you may bring proceedings in your own local courts.
We would much rather sort a problem out directly. Please email us first — most things are resolved in a day.
EU consumers may also use the European Commission's online dispute resolution platform at ec.europa.eu/consumers/odr.
21.General
Severability. If any clause is found invalid, the rest stays in force.
No waiver. If we do not enforce a term, that is not a waiver of it.
Assignment. You may not transfer your rights under these terms. We may transfer ours, for example if the business is sold, provided your rights are not reduced.
Entire agreement. These terms, together with the order confirmation and the Privacy Policy, are the whole agreement between us.
Language. These terms are written in English, and English is the governing language.
22.How to contact us
Email support@massunlocked.com, or use the contact page. Our postal address is in section 1.
We aim to answer within [2 working days].